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Our Process

You may be wondering what will happen once you’ve contacted us.

We have a tried and tested process, which ensures you are kept informed and that you receive the highest standards of customer service.

Step 1 – Contact and Appointment

Nikki Baxter ISO Champion
  • Once you’ve contacted us either by telephone or email one of our admin team will arrange an appointment for one of our arboricultural managers to visit you at a convenient time and date.
  • You’ll be given a 2-hour time slot, so you have a good idea when to expect us. No waiting in all day wondering.
  • If an unforeseen circumstance arises which means we may be late, we’ll contact you to let you know.

Step 2 – The Site Survey

Once we’ve had a chat to find out what you require, the arboricultural manager will:

  • Undertake a visual inspection of the tree(s)
  • Provide advice on the health, condition and safety of the tree
  • Assess the site e.g. the proximity of trees to buildings, low light levels or legal issues
  • Identify and offer advice on any pests or diseases
  • Produce a detailed works specification for inclusion in your quotation.

Step 3 – The Quotation

  • Within two working days you will receive a detailed, fixed priced quotation, via email where possible.
  • If you have a question or require further information, you can call or respond to the email quoting the job reference. One of the administration team will be able to help.

Step 4 – Your Acceptance

  • You can accept your quotation via email or online, quoting the unique job reference number.

Step 5 – Tree Preservation Order and Conservation Area Controls

  • We always undertake TPO and CA checks free of charge. This is an important step as it protects you against unauthorised work.
  • This process takes approximately three working days.
  • Should TPO or CA restrictions exist, we will inform you and apply for tree works on your behalf.

Step 6 – The Day of Works

On the scheduled day of works we will:

  • Arrive at a pre-agreed time. If we are delayed for any reason you will be informed
  • Contact you on arrival and discuss the work specification
  • Start by making the site safe, removing any breakable items
  • Carry out the works specified, taking care of surrounding areas
  • Remove debris and leave the site clean and tidy
  • Check that you are totally satisfied with the work before leaving.

Step 7 – Invoice and Feedback

  • You will receive our invoice via email
  • Payment can be made on-line via credit card or over the phone
  • You will be offered the chance to provide feedback on your experience of Connick Tree Care during Step 1 to Step 7. Your views are important to us so that we can ensure that we always deliver a high standard of customer service.

For expert advice on the right service for you please contact us or call us on 0800 975 4535

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